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FREQUENTLY ASKED QUESTIONS

 

FAQ

How do I place an order on deforestjewelry.com?

Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

How long will it take for my orders to ship? 

Most orders will ship within one business day of being placed, unless specified within the item page. All solid gold items are made to order, so please allow up to one week for these items to ship.

Why is the metal plating fading?

Plating naturally fades over time from exposure to oils in the skin and the environment. Please Contact Us to inquire about having the item replaced, but please note this is subject to our Return Policy.

How do I maintain my silver bracelet?

To keep your rope clean, simply hand-wash with a mild detergent and warm water.

Why are custom and duties so high?

Customs and duties are determined by the countries which the products are being imported. We have partnered with Fedex to help lower the duties and taxes on most international shipments.

We take quality seriously by specially selecting premium materials for all of our accessories. Should you have any problems with your DeForest jewelry, please see our care information below or contact us at deforestjewelry@youngwoogroup.com.